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Account Creation

You will need to create a myColorado™ account to generate your Colorado Digital ID™ and take advantage of the full state services available in the app. We take security very seriously, and for that reason, myColorado employs the highest security standards to verify the identity of users. 

Things to Know


*H-1B VISA holders can create a myColorado account while their spouses or dependents holding H4 VISAs cannot due to non-citizenship.
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Step-by-step

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Account Deletion


If you no longer have access to the app, please contact the myColorado Customer Support

Account Creation FAQs

Can I use a paper driver license or ID from the DMV to create a myColorado account? 

Yes. Scan the barcode of your paper identification to create a myColorado account and access your Colorado Digital IDTM. For more information, see the DMV article addressing this topic.


Can I create a myColorado account using a commercial driver license (CDL)? 

Yes. myColorado will show the status of the highest driving privilege on your license. In the case of a CDL, it will display the commercial license privilege.

For more information about CDL, please refer to the following DMV webpages: 

https://dmv.colorado.gov/im-commercial-driver

https://dmv.colorado.gov/cdl-faq


I have a new phone number. How do I change it in the app? 

To update your phone number, please open the app (with or without signing in) and tap the question mark in the upper right corner of the screen.

Tap Submit Customer Support Request. Complete the form and provide details to let us know that you need to change your phone number and indicate your email, old phone number and new phone number.


How do I update my contact method for multi-factor authentication (MFA) or the registration method I added when creating my account?

You can update your contact method for multi-factor authentication (MFA) at any time under the More tab. You’ll need your myColorado username and password, so make note of that before you begin.

Troubleshooting Tips

Why won't the app accept my selfie?

The most common facial recognition issues are:

Tips: Take your selfie against a clean, white background in a well-lit room, making sure your face is in focus and evenly lit without shadows. 

If you try three times and the selfie authentication does not work, we have found that sometimes deleting the app and reinstalling will work.  You will be able to use the account you already created. 

Note: If your driver license or ID photo is more than five years old, you may need to update your license/ID at the DMV as the older image quality may be difficult to match and verify identity. 


I forgot my username but there's no Forgot username button on the sign in screen.

You can reset your username from the app sign in screen. Tap Sign in on the home screen, then tap Forgot username. On the Forgot username screen, enter your driver license or ID number, then your email address and tap Send request. 


How do I reset my password?

If you forgot your password, you can reset your password from the app sign in screen by tapping Forgot password. Then, enter your myColorado username and tap Submit. You will receive an emailed a Password Reset Code to authenticate your password reset request. This code is NOT your password. 

On the password reset screen, enter the Password Reset Code in the first field labeled Enter Security Code, then enter your new password in the two fields below. Finally, tap Save.


I renewed or received a new driver license or state-issued identification card but I cannot see my credentials update in the app.

Wait up to four business days for the app to retrieve the information provided by the Division of Motor Vehicles (DMV). If after four business days you still do not see your driver license, please contact the DMV at 303.205.5600, Monday to Friday from 8 a.m. to 5 p.m.