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Account Creation

You will need to create a myColorado™ account to generate your Colorado Digital ID™ and take advantage of the full state services available in the app. We take security very seriously, and for that reason, myColorado employs the highest security standards to verify the identity of users. 

Things to Know

*H-1B VISA holders can create a myColorado account while their spouses or dependents holding H4 VISAs cannot due to non-citizenship.
Image of myColorado login screen - the image is of a person walking their dog in the mountains.
Example image of Colorado Digital ID


Image of person staring longingly into their phone at sunset in a rose garden.

Account Deletion

If you no longer have access to the app, please contact the myColorado Customer Support

Account Creation FAQs

Can I use a paper driver license or ID from the DMV to create a myColorado account? 

Yes. Scan the barcode of your paper identification to create a myColorado account and access your Colorado Digital IDTM. For more information, see the DMV article addressing this topic.

Can I create a myColorado account using a commercial driver license (CDL)? 

Yes. myColorado will show the status of the highest driving privilege on your license. In the case of a CDL, it will display the commercial license privilege.

I am trying to change my address in my profile. Why do I get an error saying it is not a valid address? 

Unfortunately, the physical address you entered in your myColorado profile does not match an address in the US Postal Service database. For this reason, the system was unable to update your address. We are working on functionality that will allow you to overwrite your physical address in the profile, which will be available in a future release. 

I have a new phone number. How do I change it in the app? 

To update your phone number, please open the app (with or without signing in) and tap the question mark in the upper right corner of the screen.

Tap Submit Customer Support Request. Complete the form and provide details to let us know that you need to change your phone number and indicate your email, old phone number and new phone number.

If I make a change to my profile information in the More tab, will it be reflected in my Digital ID? 

Changes you make to your profile in the More tab will not be reflected in your Digital ID. However, if you make changes to your profile information during the driver license renewal process, those changes will be uploaded to the DMV database and will be reflected in both your Digital ID and your physical driver license. 

How do I update my contact method for multi-factor authentication (MFA) or the registration method I added when creating my account?

You can update your contact method for multi-factor authentication (MFA) at any time under the More tab. You’ll need your myColorado username and password, so make note of that before you begin.

Troubleshooting Tips

Why won't the app accept my selfie?

The most common facial recognition issues are:

Tips: Take your selfie against a clean, white background in a well-lit room, making sure your face is in focus and evenly lit without shadows. 

If you try three times and the selfie authentication does not work, we have found that sometimes deleting the app and reinstalling will work.  You will be able to use the account you already created. 

Note: If your driver license or ID photo is more than five years old, you may need to update your license/ID at the DMV as the older image quality may be difficult to match and verify identity. 

I forgot my username but there's no Forgot Username button on the sign in screen.

You can reset your username from the app sign in screen. Tap Log In on the home screen, then tap Forgot Username. On the Username Recovery screen, enter your driver license or state-issued ID number and email address and tap Send Request. 

How do I reset my password?

If you forgot your password, you can reset your password from the app sign in screen by tapping Forgot Password. Then, enter your myColorado username and tap Submit. You will receive an emailed a passcode to authenticate your password reset request. This code is NOT your password. 

On the password reset screen, enter the passcode in the first field labeled Recovery Code and enter your new password in the two fields below. Then, tap Save.

I renewed or received a new driver license or state-issued identification card but I cannot see my credentials update in the app.

Wait up to four business days for the app to retrieve the information provided by the Division of Motor Vehicles (DMV). If after four business days you still do not see your driver license, please contact the DMV at 303.205.5600, Monday to Friday from 8 a.m. to 5 p.m.