myColorado Customer Support
Having an issue? Check out the troubleshooting tips below. You may also find more information, tips and FAQs on popular app features on these pages: Account Creation, Colorado Digital ID™, myVaccine Record, Digital Fishing License.
Need additional assistance?
myColorado Customer Support is happy to help! We provide customized technical support.
Troubleshooting & Helpful Tips
Face ID Loop: myColorado seems to be stuck in a loop when I open it. How do I fix this?
This behavior is due to a previous app version and has been resolved in the latest app releases. If you are still experiencing this issue, follow the steps below:
Note your username.
Update to the newest version available.
Log in to your account.
The app times out frequently and I have to log back in. Is there a way to prevent this?
For security reasons, the app times out after about 10 minutes. When you finish using the app, close it to prevent it from timing out.
I tried to scan a QR code to wirelessly share information with a merchant or peace officer, but it said "invalid QR code." Why does this happen?
The issue may be related to the angle of your phone while scanning the code. Try positioning your phone's camera so it's directly facing the code. It could also be related to the lighting or glare.
The free-floating flower hologram in my Digital ID is not moving. What should I do?
On iPhone SE model phones the "Reduce Motion" feature needs to be turned off. Follow the instructions on this Apple support page to change the setting. For further assistance, contact myColorado support at myColorado@state.co.us.
My camera appears to be storing pictures on my Android phone taken during the account setup process. How can I prevent this?
Some native cameras on Android phones store photos. To prevent photos from being stored when creating your myColorado account, download a camera app from the Google Play store. During the myColorado account creation process, your phone will ask you to select which camera to use (the native camera or the Google Play camera). Choose the Google Play camera.
Why can’t I find the myColorado app in the Google Play Store?
The Google Play store only displays apps that are compatible with your phone. If you search and can’t find the app, you may need to update your device operating system.
What is the file size limit for documents I upload to myColorado?
The file size limit is 20MB per document.